Everything posted by John S
I have a 2021 Edge ST, and recently had recall 22S!4, for the rear camera, which I had not experienced any problems with, done at the dealer. After the recall fix , the front camera works initially on start up, but once you pass the 6 mph threshold shuts off as it should, but will not come back on once slowed down or stopped. The dealer had the vehicle for over 30 days, working with Ford Corporate hot line, and were not able to fix the problem. Ford released the car to me June 3, 2022, and said they were working on a fix, and would contact me once they felt confident of the result. Has anyone else had this problem? I was able to find a complaint on the NHTSA with the same car and same problem, but do not know of any result.
John S posted a topic in Recalls, Special Service Messages (SSMs) & Technical Service Bulletins (TSBs)I brought my 2021 Forde Edge ST into the dealership to address recall 22S14 which related to the possibility of the rear camera fading or going blank. I had not experienced the problem. After the procedure was completed, (download) my front 180 degree camera no longer worked as designed. The front camera would initially come on after start up and selected. Once pass the 6 mph threshold the camera did shut off as designed. However, the front camera would no longer engage after that, even at a dead stop. The dealership had the car for 31 days , and could not fix the problem. Ford released the vehicle to me on June 3, 2022, the dealership said once they identified a fix they would contact me sometime in the future. Ford hotline and a Ford Corporate contact person have been involved. Has anyone else had this experience, or had the recall performed with no issues? I highly suspect this may be a specific problem to the ST.